Returns Policy
Click here to request a return
Please review our refund policy below BEFORE submitting your request as there are fees associated with certain types of returns.
PRINT BOOK AND MERCHANDISE RETURNS:
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|
RESTOCKING FEE? | CAN I RETURN IT? |
| 0-14 DAYS AFTER DELIVERY | NO | YES, FOR A REFUND |
| 15-30 DAYS AFTER DELIVERY | YES - 20% | YES, FOR A REFUND (MINUS RESTOCKING FEE) |
| 30+ DAYS AFTER DELIVERY | YES - 20% | MAYBE, DEPENDS ON ITEM - ONLY STORE CREDIT - NO REFUND. |
E-BOOK RETURNS (does not include coursepacks or IT Labs - see #9 & #10 below):
|
|
RESTOCKING FEE? | CAN I RETURN IT? |
| 0-24 HOURS FROM TIME OF PURCHASE | NO | YES, FOR A REFUND |
| 0-14 DAYS FROM DATE OF PURCHASE | YES - 20% | YES, FOR A REFUND (MINUS RESTOCKING FEE) |
| 15+ DAYS FROM DATE OF PURCHASE | X | NO - NON-RETURNABLE. NO EXCEPTIONS |
OUR RETURNS POLICY
1. ANY RETURNED ITEMS MUST BE IN PERFECT RESALABLE CONDITION. Returned items that are damaged, marked up, torn, mutilated or unsaleable will be non-refundable and refused.
2. Books containing software or shrinkwrapped textbook packages as well as software and e-books CANNOT be returned if the item has been opened/downloaded/accessed or tampered with. No exceptions.
3. Shrinkwrapped or software items that have been opened are NON RETURNABLE.
4. SHIPPING CHARGES ARE NON-REFUNDABLE. NO EXCEPTIONS.
5. Shipping costs for returning merchandise/books must be paid for by the customer. Items that are unclaimed or refused (Returned to Sender) will be charged a $20.00 returns shipping fee.
6. ANY UNAUTHORIZED RETURNS WILL BE SHIPPED BACK TO SENDER OR WILL BE CHARGED A 20% RESTOCKING FEE. PLEASE REQUEST PERMISSION BEFORE RETURNING YOUR ITEMS.
7. Books lost or received in damaged condition can be replaced or refunded. Please contact customer service for damaged/lost shipments - please note that missing items and/or damage claims must be made within 7 days of receipt.
8. We can only refund the payment method used in the original purchase.
9. Coursepacks and .pdf downloads are NON-RETURNABLE.
10. MyIT Labs and Pearson eTexts are NON-RETURNABLE.