Help

Step One: Open e-mail containing your access code

Click the link provided under Step 2 in your access e-mail

Step Two: Click the link contained in the e-mail

Step Three: Login or create an account on Bookshelf

Step Four: Redeem Code 

Step Five: Paste your code

Congratulations you have successfully accessed your e-book!

If you have received any error codes or are unable to access your e-book, please reach out to us via at sales@ufredbookstore.ca.

Please email us as soon as possible - your email time stamp will serve as the official request date.  If your order has not been processed, we can cancel it.  If the order has been invoiced, we cannot stop it from being shipped - you must request a return.

Open your order confirmation e-mail. Click "View your order" for a complete invoice.

Or you can call or email us, and we can email you a copy of your invoice.

For questions or assistance with an e-book - check here first:

https://support.vitalsource.com/hc/en-us
or call 1-855-200-4146 during business hours

In order to facilitate troubleshooting, please include the following information:

Steps to reproduce the problem (in as much detail as possible)

Exact text of any error message (screen shots are helpful)URL(s) of any error page(s) you encounter

Title(s) of problem download(s)Download or Online viewer version

Receipt number and access code

Operating system (Windows XP, Windows 7, Mac OS X, etc.)

Internet browser and version (Internet Explorer 8.0, Firefox 6, etc. In most browsers, find this under Help > About.)

If applicable, device type and operating system

All of our items are sold at the publisher's suggested retail price.

We offer discounts where we can and ebook options to help lower the cost of your textbooks.

We constantly check and compare prices between other online stores and marketplaces. If you feel you have found a better deal somewhere else, please be careful as some items sold here have additional components such as study guides or supplemental materials that other retailers do not sell. 

If you still feel an item is overpriced,  email us (we cannot do this over the phone) and we'll try to explain things - or maybe we'll even lower the price for everyone!

It is your responsibility to know which book is required for your course.

We only stock and sell items that are requested by your school.

Textbook lists are checked and re-checked to ensure accuracy, but sometimes textbooks change at the last minute.  In this case, we offer a generous return policy to help offset this inconvenience

Book purchases are made at the discretion of the customer - we are not responsible for books purchased in error.

Please check with your school to determine required and suggested materials.

 Our course and textbook lists are to be used to find the books you need for your course. You should verify this information with your course outline to ensure you are purchasing the correct book.

All orders must be prepaid.  We do not provide third-party billing or Net30 day invoices.  However, there are some options.

You can:

1. Pay for your order using your credit card and get reimbursed by your sponsor,
2. Use the sponsor's credit card to bill them directly,
3. Use the email money transfer option (EMT) and have your sponsor email us the money,
4. Arrange payment through PayPal with your sponsor, then pay for your order using PayPal.

With your permission, we can send a copy of your invoice to anyone you wish.